Frequently Asked Questions
Q: Is there a minimum order on your invitations?
A: Yes, the minimum amount you can order is 15.
Q: What type of paper is my invitation design printed on?
A: Your design is professionally printed on matt photo paper, unless otherwise requested.
Q: Do you do custom designed invitations?
A: Yes we do custom designs when requested. We will also change any design to any particular colour. Simply let us know what colours you would like changed.
Q: I like one of your Birth Announcement designs, can I use it for a Birthday Invite?
A: You sure can! Our categories and wording are only there to offer you inspiration. They can be changed to suit your occasion.
Q: Are envelopes included with my invitations?
A: Yes. Standard Post Preferred C6 Peel ‘n’ Seal Envelopes (114mm x 162mm) are included in the price. If you would like any specialty envelopes (coloured, etc) don’t hesitate to ask and we can give you a quote using the desired envelope.
Q: What if I would like magnets on the back of my invitations?
A: Magnets are included in the price. If you do not require them please advise us.
Q: What information do you need when ordering an invitation?
A: You need to let us know which design you like or if you require a custom design, any particular wording, and if you are going to be supplying a photo. We also need to know if you are purchasing the digital design or if we will be printing for you. If we are printing we need to know the quantity you require. If you do not need magnets or envelopes, please let us know, otherwise they are supplied free of charge.
Q: When do you require payment?
A: Before any design work is started we require your payment. If your order totals over $50 a 50% deposit is required, otherwise full amount is necessary.
Q: What size should I supply my photos/logo/images?
A: At least 300dpi or 1800×1200 pixels
Q: Do you accept printed photos?
A: We accept printed photos. Please request our mailing address via email. Your photos will be returned to you along with your order. When selecting photos to use, ensure the image is sharp. Photos taken in a well lit situation will give the best result.
Q: How do I get my photos to you?
A: You can email your photos to info@berrydigitaldesigns.com.au or alternatively if you are wanting to supply a printed photo please request our mailing address via email.
Q: Will I be able to see a final proof copy of my design before going to print?
A: Yes you will be emailed a proof copy before it gets printed. This allows any unnoticed errors or last minute changes to be made before going to print.
Q: Am I able to increase or reduce my order quantity at any time?
A: Once your payment has been received you will not be able to reduce your order. You can, however request a new quote for extra copies.
Q: How accurate is my monitor? Will the colours be true to life?
A: The colours displayed on your monitor are digitally formatted and may appear different to those presented after printing. So whilst every attempt is made to create and standardise the colours, some degree of variance is unavoidable and should be accepted.
Q: Can you send me a sample?
A: No, sorry. At this point in time we do not send out samples.
Q: I am located outside of Australia. Do you take international orders?
A: Of course we do. For international orders we recommend the digital option to be sent via email for you to organise printing yourself.
Q: What methods of payment are accepted?
A: Payments are accepted via Direct Deposit or Paypal only. These details will be supplied to you with your invoice.
Q: What is your policy on Refunds and Returns?
Once your first proof has been emailed through you will receive a 25% refund of the design costs if you choose not to go ahead with your order. If the artwork hasn’t been sent to the printers yet you will receive a full refund of the printing costs. Once your order has been sent to print there is no refund. If a mistake is noticed after the artwork has been sent to print then it is the customers responsibility to pay for reprinting. Artwork will not be sent to print until you have approved the proof.
Q: What postage service do you use?
A: We use Australia Post. Registered post is also available (and recommended), which means you need to sign for your parcel upon receipt. We also have the ability to trace your order if it is registered.
